If possible, use a cable that is six feet long (1.83m) or less. Do not use this cable to connect to the PC. HP might have a more current version of the wireless driver than the one you are using. If HP Support Assistant is not installed on your computer, you can go to the, If a User Account Control message opens, click, On the HP Network Check Welcome screen, click. Do not use this type of cable. In Device Manager, right-click the name of the adapter, and then click. Before using this option, make sure you back up all of your important files. Please wait while we gather your contact options. If problems persist, continue to the next section. If you can connect to the network, you are done. Problems connecting on wifi with Windows 8.1 Hi, I upgraded my HP laptop from Windows 8 to Windows 8.1 at around December time at home and it was fine to use. If possible, remove metal objects that are near or between the router and computer. This could be an image of an airplane or a wireless signal. Make sure you are connecting the correct type of cable from the router to the computer according to the information in the following image. Install any available wireless driver or chipset updates, and then try connecting to the Internet. Downloading and installing the latest wireless LAN adapter driver can resolve many issues with a slow wireless Internet connection. It does fine if plugged in the router but thats in a different room and a pain to do. If your computer originally came with Windows 8 and has HP Recovery Manager, you can use it to reinstall the wireless network adapter. If your network includes a separate broadband modem, unplug the power cord from the broadband modem. If it detects a problem, Windows 8 displays a message, and then prompts you for permission to diagnose the problem. Step 3: left-click "Add." Click here. Try connecting this computer to a network using an Ethernet cable. Otherwise, use another method to find and update the driver or go to the next step to continue troubleshooting. To fix this, you need to open the search charm and type in Power Options. My boyfriend's laptop (toshiba operating on windows 7), his phone (iPhone), my phone (samsung galaxy s4), and iPod are ALL connecting to my Home internet connection, EXCEPT MY FREAKING LAPTOP. Wireless network adapter. For more information, refer to. Wait until all lights come on and reflect normal Internet and PC activity. A [software component] will damage your computer message displays when printing or while installing - Click Here, Finding your Serial Number After you find the driver you are looking for, click the category name, and then click, For more information about downloading software, see. Make sure the physical Wi‑Fi switch on your laptop is turned on. Use this tool from Microsoft to test and repair the connection. it came with it) I have never had a problem connecting my house's internet network. … Right-click the name of your wireless network adapter, and then select. Click, To run the diagnostic tool manually, type. Connect your computer directly to the router using a supported network cable. Do not use RJ11 or other phone cables to connect the computer to the router. Outdated firmware might affect performance, security, or prevent the router from accessing the Internet or certain webpages. If you cannot connect to the network, continue with the steps in this document. Enable The Wireless Mouse. Check the driver provider's website for an updated driver. Not all computers or network configurations are compatible with HP Auto Wireless Connect. If HP Support Assistant finds updates, the number of available updates displays in the, To install an update, click the Install now icon. 2) Locate and expand Network adapters option. The images in this section might vary slightly from what you see on your screen. 3. Do NOT connect both a USB cable and network cable - only connect one. Finding your Product Number. Do not route cables next to speakers and do not loop cable excess. 2) It would not recognise my LAN connection either until i uninstalled my wifi drivers....so i can connect via LAN now. To diagnose and troubleshoot network issues using HP Support Assistant: If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, and then press the key or button to enable your wireless adapter. If problems persist, continue using these steps. Resetting Internet settings can resolve most issues related to Internet browsing and prepare for Windows troubleshooting. When visiting the HP website, look for a wireless driver first, and then the chipset if a wireless adapter driver is not available. Not connected: You are currently not connected to any networks. I checked for updates, restarted the laptop and tried the steps again. RJ11 telephone cable. Disconnect the cables used to connect the computer to the broadband device, and any cables used to connect the broadband device to the wall, such as network cables (RJ45), phone cables (RJ11 for DSL), coaxial (cable modems), USB, or other types. Now, I've come back home again and I've been able to use wifi for a week but suddenly I began experiencing problems 2 days ago. Windows 8 monitors the network and Internet connections. Performance drops and there are multiple devices being used on your network. Wait until the driver installs and restart your computer if prompted to do so. This page requires Javascript. Move the computer or router to a location where there are fewer solid objects between the two. When choosing a location, minimize the amount of solid objects between them, especially electronic devices and metal objects. didn't find it. Look for bent or damaged pins on the cable ends and inside the connectors on the computer and the router or cable modem. My laptop product# is C2M44UA#ABA anb the serial# is {personal info removed}. However, a lot of things can go wrong when using a wireless connection, and it can be frustrating when the connection is slow, intermittently drops, or cannot connect. The Virtual Agent is currently unavailable. Click on the Windows logo key and X together to open Settings. On a laptop, open Windows Mobility Center by selecting the Start button and then selecting Control Panel > Mobile PC > Windows Mobility Center. The steps you need to change the wireless channel depend on the brand and model of wireless router you are using. A window might open prompting you for a password or push button connect actions depending on the type of security you are using. Using Microsoft System Restore (Windows 8), HP Customer Support - Software and Driver Downloads, Downloading or Updating Software and Drivers for HP Computers, Using Automated Troubleshooting (Windows 10, 8), Performing an HP System Recovery (Windows 8). You can find the website by searching the Internet using the driver provider's name. You can get the latest version from the Microsoft Store. If Windows does not automatically connect, click the. it was already on, and i tried using the internet, i wasn't connected. If the updated driver fails to solve the problem, go to the next section. Use one or more of the following sections to find updated drivers for your wireless networking hardware. See your browser's documentation for specific instructions. Click one of the tool icons for steps to resolve the issue, and then follow the on-screen instructions. It is just trying to connect and never really gets connects even after waiting for an hour. If your computer does not have HP Recovery Manager, use Windows Device Manager to uninstall the wireless adapter and have Windows install the driver. HP PC wifi not working. Scan through the setup pages on the web form to find the channel selection settings. If you are using an external USB wireless network adapter or cellular broadband device, unplug it, restart your computer, and then plug it into a different USB port after Windows opens. Troubleshooting found no errors. Any special software if required by the ISP. This document offers information on topics such as how to make it harder for people to track your location when connected to the internet, how to connect to internet hotspots, and general Wi-Fi use. Use one or more of the following sections to find updated drivers for your wireless networking hardware. If the computer was working on the wireless network in the past, but now cannot connect or performs poorly, use Microsoft System Restore to restore your system files back to a date and time when wireless networking was working well. If the modem has indicator lights, wait until the lights indicate a connection. HP tests and posts many updated drivers from wireless adapter manufacturers. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Enabling Wireless in Windows 7 / Vista: Click on "Start". Everything else connects fine but not the laptop. Step 4: left-click "Manually create a network profile" in the popup window. The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. If your HP computer came with Windows 8, use HP Support Assistant as it has special code specifically designed for HP computers. This page requires Javascript. Look in the Wireless Network section. After the computer restarts and completes the installation of the device driver software, try connecting to the Internet. It should now be connected. HP Support Assistant checks the network connectivity. It is in good condition. Modify your browser's settings to allow Javascript to execute. If not, continue with the next step. If Wi-Fi is on, the button should say Turn wireless off. If an updated driver is found, follow the instructions to install it. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". Hi- I am having serious issues with my computer connecting to my home Wi-Fi. For more information about how to use System Restore, see. If you cannot find an updated driver on the driver provider website or you cannot find the provider's website, click the. If problems are found, the window provides more information about the problems. Reset the network settings: If you have received settings and troubleshooting procedures from your ISP, use those instructions instead of the steps in this section. If your computer does not have HP Recovery Manager, use Windows Device Manager to uninstall the wireless adapter and have Windows install the driver. If your computer cannot connect to the Internet, use the automated troubleshooting built into Windows 8 instead of this step. 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