A happy, efficient and stable team is vital to the success of any organisation. Clarity creates the right environment for stability. This means that we retain a team who are well trained, efficient and happy, which in turn creates customer satisfaction and a welcoming contact point. As testament to this, the average length of service with Clarity is in excess of 18 years.
When contacting Service Reception at Clarity’s Newton Abbot office, your first contact would probably be Sharon Sanders or Michelle Stevens.
My journey with Clarity Copiers started in September 1999. I am the first point of contact for visitors to our office and for customers on the telephone.
Sharon and I co-ordinate the Clarity service engineers by managing customer emergencies for ensuring a prompt, reliable service. All of our duties reflect the personal care and attention to detail to maintain our BS EN ISO9001:2015 Quality Standard accreditation in respect of both Sales and Service.
It is a pleasure to come to work in such a lovely new purpose built Head Office at Clarity House and be part of such a committed team who have become not just friends in and out of work, but a Clarity family.
I started employment with Clarity in September 1989 aged 24 as a temporary secretary. I was offered the job of Service Receptionist and decided I’d stay until after Christmas ! Well, Christmas which year I didn’t actually decide on and here I am 26 years later albeit my role within the company has changed somewhat.
Nowadays, we supply revolutionary office equipment offering our trusted friendly and efficient customer support. We monitor service response and fix times, looking for trends and improvements through maintaining service records. This historical data enables us to efficiently help our customers with telephone and/or email assistance.
I have gained close friendships with many of our customers. We recognise customers by individual names rather than just the Company name or account number. The feedback we receive from customers has always been positive as we aim to achieve a fast, attentive response to all service requests.
I always attend to queries with a matter of urgency.